Framework 04
Third-Party Assurance Model
Structured oversight ensuring your entire distribution chain meets Consumer Duty standards — from brokers and MGAs to TPAs and repair networks.
Assurance Standards
- Vulnerability identification training requirements for all third parties
- Service standards aligned to your Consumer Duty outcomes
- Referral protocols for identified vulnerability
- Standardised reporting and escalation frameworks
Contract Requirements
- Mandatory Consumer Duty clauses for all distribution agreements
- Performance SLAs with outcome-based metrics
- Right-to-audit provisions and monitoring frameworks
- Remediation obligations and escalation procedures
Ongoing Monitoring
- Distributor sales pattern analysis for target market compliance
- TPA service level monitoring against Consumer Duty outcomes
- Repair network performance tracking and customer feedback
- Regular assurance reviews with structured reporting
Why This Matters
The FCA is clear: firms cannot outsource their Consumer Duty obligations. You remain responsible for outcomes delivered through your distribution chain. This framework gives you the assurance architecture to demonstrate that oversight.
The depth behind it
Tools & worked examples for Third-Party Assurance Model
Holding partners to the outcomes standard across the chain. These are specimens — the working templates and full worked examples come with an engagement.
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